Fees for mock tests and mock test feedback sessions must be paid in full before the start of the test. Your child’s place is not confirmed until we have received payment and we reserve the right to offer the place to another pupil if payment is not made at the time of booking.
Once booked, we are unable to refund mock tests or feedback sessions, however we will endeavour to offer your child a place on an alternative mock test or feedback session, if possible.
Please ensure your child arrives promptly and is collected promptly at the end of any booked session. Children who arrive more than 15 minutes in advance of the registration time; or are collected more than 15 minutes after the end of the test may be charged at the childcare hourly rate of £10 per hour, at a minimum charge of 30 minutes.
Please do not send the pupil to a mock exam if they have any known or suspected condition which may be contagious. If a contagious condition is suspected, the pupil should not attend any exam or feedback session during the period in which they could be incubating the condition or at any point after contracting the condition when they could still be contagious.
If the pupil misses a mock test, unfortunately no refund can be given, although we will offer your child a place on an alternative course or mock test, where possible.
If the test is cancelled due to unforeseen circumstances, an alternative date will be offered, where possible. If no alternative date can be offered, a refund will be given.
We are not liable for mock exams cancelled due to circumstances beyond our control such as adverse weather conditions, war, pandemics etc. If such events lead to a cancellation, no refund will be given. However, we will always do our best to offer alternatives wherever possible.
It is important that pupils arrive promptly at the exam in order that they do not miss the beginning or disrupt the other group members. Please also try to collect the pupil promptly at the end of each session.
If driving to the venue, please park safely and considerately. We cannot be held responsible for any injury to persons whilst moving between their vehicle and the venue.
We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee thereto.
We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. You, the client, specifically waive any and all claims arising out of the use of this tutoring service.
Personal data will be processed in line with GDPR. Please see our privacy policy for more information
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